SHIPPING & RETURNS — Cynnali™

SHIPPING & RETURNS — Cynnali™

📦 Shipping

Processing & delivery times
All orders are processed within 24 to 48 business hours after payment confirmation.

United States: 5 to 8 business days
United Kingdom: 7 to 12 business days
Ireland: 7 to 12 business days
Australia: 8 to 14 business days

Shipping is handled by trusted carriers depending on your region, with a tracking number sent by email as soon as your order ships.

✨ Free shipping on all orders — no minimum purchase required.

🔄 Returns & Refunds

30-Day Money-Back Guarantee
You have 30 days from the date you receive your order to contact us if you are not fully satisfied with your Cynnali™ product.

We want you to actually experience the product, so opened and partially used products are fully eligible under our guarantee.

To start a return, contact us at contact@cynnali.com with:
- Your order number
- The reason for your request

Return conditions
We simply ask that:
- The request is made within 30 days of delivery
- The guarantee applies to your first order of a product (so you can try it risk-free)
- For orders of multiple units, unopened items are returned in their original sealed packaging

Free product exchange
If the product you received does not suit you, Cynnali™ offers a free exchange within 30 days, while stocks last.
- Contact our customer service at contact@cynnali.com, specifying the desired replacement product
- Unopened products must be returned in their original sealed packaging
- Cynnali™ covers the cost of reshipping the new product
- Exchanges are limited to one exchange per order

Return costs
Return shipping costs are the customer's responsibility, except in the following cases, which are fully covered by Cynnali™:
- Defective product (broken seal, damaged packaging, compromised product)
- Our error (wrong product, product not matching the order)
- Product exchange (reshipping is free)

Return address
When you request a return, our team will provide the most suitable return address for your location by email.

⚠️ Important: No return sent without prior written approval from our customer service can be accepted or refunded.

Refunds
Refunds will be issued within 5 to 10 business days after your request has been approved (and your return received and inspected, if applicable), using the original payment method. The refunded amount corresponds to the full sum paid at the time of the order, with no hidden fees or restocking charges.

Depending on your bank, the refund may take a few extra days to appear on your account.

📬 Package not received
If you have not received your package within the stated timeframe, contact us at contact@cynnali.com.

Before making a claim, we ask you to:
- Check the status of your package using the tracking number sent by email
- Contact the carrier indicated in your shipping confirmation email
- Check with your household members, neighbors, and any local pickup point in case the package was left there

Any claim of non-receipt will require a signed written statement confirming non-receipt of the package. We will then investigate with the carrier and resolve the situation as quickly as possible.

🕐 Customer Service
Our team is available to answer all your questions:
Monday to Friday: 8:00 AM – 12:00 PM / 2:00 PM – 6:00 PM
Saturday & Sunday: 10:00 AM – 12:00 PM / 2:00 PM – 5:00 PM

📧 contact@cynnali.com

We aim to respond to all requests within 24 business hours.